This was my first time ordering books from this site. One of my ordered books was not available, so the guy from boimela called me up and informed the same. Later that book amount got refunded to me. This is very professional of them. Also the rem books got delivered to me pretty fast. Overall very nice experience. I have just one suggestion- it will be good to implement the notification feature as in when a particular book is out of stock, the buyer can type in his mail id to get notified once the desired book is back in stock. Thanks.